FAQ – Frequently Asked Questions

Shipping

Do you ship to Israel?

Yes! We ship to all addresses across Israel. Delivery typically takes 7–21 business days depending on your location and the shipping method selected at checkout.


How long does delivery take?

Standard delivery takes 7–21 business days. Once your order ships, you'll receive a tracking number by email so you can follow your package.


How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order size. We occasionally offer free shipping for orders above 100₪ — check our homepage for the latest deals.


Orders & Returns

Can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible at our Contact page. We process orders quickly, so we can't guarantee changes after the order is placed.


What is your refund policy?

We accept refunds within 30 days of delivery for items in their original condition. Please visit our Return & Refund Policy for full details or contact us to start a return.

 

My item arrived damaged — what do I do?

We're sorry to hear that! Please contact us within 7 days of receiving your order with a photo of the damage and we'll make it right as quickly as possible.

 

Payments

What payment methods do you accept?

We accept PayPal and major credit cards. All transactions are processed securely.

 

Is my payment information safe?

Absolutely. Our store is powered by Shopify, which uses industry-standard SSL encryption to keep your payment details safe.

 

Products

Are your products compatible with Israeli power standards?

Most of our products are USB-powered or come with universal adapters. Product pages include full technical specs — if you're unsure, feel free to contact us before purchasing.

 

Do your products come with a warranty?

Warranty terms vary by product. Please check the individual product page or contact us for warranty information on a specific item.

 

Still Have Questions?

We're happy to help! Reach out via our Contact page and we'll get back to you as soon as possible.